Privacy Policy

At Accountancy Aid we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • e-mail address
  • credit/debit card details.

We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

We use technology to track the patterns of behaviour of visitors to our site. This includes using a “cookie” which would be stored on your browser. Cookies are used on this shopping site to keep track of the contents of your basket once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ option. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

From time to time, Accountancy Aid send out literature regarding new products that we think may be of interest to existing customers. If you wish to be removed from our mailing list, then please  e-mail and we will not contact you again.

Should you wish to cancel your order on receipt of the goods, the cancellation period ends on the expiry of 7 working days, beginning on the day after you have taken receipt of the goods. Please note that you will be liable for the cost of return. We will refund your money within 30 days of cancellation (including the cost of shipping if applicable) on condition that our security seal has not been broken.

Faulty goods:
In the event of you being in receipt of faulty goods, you have seven working days to reject the goods and contact us, when we will be happy to arrange a full refund within 30 days of your cancellation date, including the cost of shipping if applicable.

Delivery schedule:
We process your order right away. We will normally send your order to you in 3 business days for orders of all products within the UK; International orders may take longer – please contact us for details.

Back orders:
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Customer support:
Should you need further assistance, please call Accountancy Aid on 020 8462 5832. This number is available Monday to Friday between 9am and 5pm GMT and is charged at standard rate.

We endeavour to respond to all complaints within five working days and will keep you informed throughout the process. Your statutory rights are not affected.